Remote Billing & Patient Care Specialist

Apria Healthcare; Oregon; Hybrid; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) Plan

Flexible Spending Accounts

Disability coverage

Parental leave

Job summary

Accendra Health is seeking a Billing Specialist to respond to customer inquiries about account status, research and resolve billing questions, and process payments. You will ensure accurate entry of all activity in the billing system and coordinate with agencies when needed.

The role emphasizes compliance with FDCPA and HIPAA, with responsibilities for adjustments, refunds, and resubmission of statements. This is a remote US-based position supporting patients across the country.

Qualifications

• High school diploma required.

Responsibilities

• Responds to customer inquiries regarding account status via phone/mail/email/online.
• Researches customer accounts and explains/resolves billing concerns on unpaid accounts.
• Resolves billing and collection discrepancies; sets up recurring payment methods and prepares adjustments/refunds.
• Processes payments and resubmits patient statements; pursues unpaid balances when insurance defaults.
• Re-bills insurance companies when appropriate.
• Complies with FDCPA and HIPAA regulations.
• Coordinates communication with collection agencies.
• Ensures all account activity is accurately entered into the billing system.
• Raises recurring issues to supervisor/lead.
• Performs other duties as required.

Skills

Customer Service

Collections

Medical experience

Business Acumen

Problem Solving/Analysis

Communication Proficiency

Personal Credibility

Education

High school diploma

Tools

Access

Excel

PowerPoint

MS Project

Visio

Word

Job description

Accendra Health is seeking a Billing Specialist to respond to customer inquiries about account status, research and resolve billing questions, and process payments. You will ensure accurate entry of all activity in the billing system and coordinate with agencies when needed.

The role emphasizes compliance with FDCPA and HIPAA, with responsibilities for adjustments, refunds, and resubmission of statements. This is a remote US-based position supporting patients across the country.