Remote Patient Access Team Lead

Cardinal Health; Tallahassee (FL); Remote; USD 69,000 - 88,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

401k savings plan

Health savings account (HSA)

MyFlexPay

Flexible spending accounts (FSAs)

Disability coverage

Parental leave

Wellness programs

Job summary

Cardinal Health is seeking an Access & Patient Support Supervisor to oversee a large remote-facing team completing enrollment, reimbursement activities, and prior authorization support for specialty therapies. You will manage operations, develop SOPs, and drive program improvements while coaching remote staff and partnering with internal clients.

The role emphasizes remote leadership, cross-functional collaboration, and adherence to program metrics, with a competitive salary and comprehensive

Qualifications

• Bachelor’s degree or equivalent work experience preferred
• 3-5 years of experience in related field preferred
• Previous management experience preferred
• Strong communication and presentation skills
• Commitment to the continued development of oneself and team members
• Ability to lead and engage remote employees

Responsibilities

• Collaboratively oversees daily operations for an inbound and outbound patient access support team of 70+ team members
• Ability to maintain development/training goals for team members in a 100% remote setting
• Responsible for creating and maintaining Standard Operating Procedures and work instructions specific to the program
• Responsible for conducting weekly, monthly, and quarterly reviews of program metrics and reporting out results to senior leadership
• Responsible for testing/solutioning/approving program changes including those related to Information Technology, platform upgrades and modifications to program business rules
• Handles creation, editing, and approval of employee timecards in accordance with time-keeper manager responsibilities in addition to other standard HR responsibilities as a people leader
• Conducts development-based biweekly/monthly/quarterly 1x1s with team members and holds responsibility for providing effective coaching and feedback on both performance improvement and goal setting
• Collaborates with internal business partners to provide effective responses and resolutions to complex program related issues
• Effectively manages time and independently prioritizes work responsibilities to meet key deadlines as assigned by manager
• Maintains daily contact with client/3rd party partners by leveraging excellent verbal and written communication skills

Skills

Strong communication

Presentation skills

Remote leadership

Team management

Employee development

Remote engagement

Education

Bachelor’s degree or equivalent work experience

Job description

Cardinal Health is seeking an Access & Patient Support Supervisor to oversee a large remote-facing team completing enrollment, reimbursement activities, and prior authorization support for specialty therapies. You will manage operations, develop SOPs, and drive program improvements while coaching remote staff and partnering with internal clients.

The role emphasizes remote leadership, cross-functional collaboration, and adherence to program metrics, with a competitive salary and comprehensive