Remote Patient Access Specialist II — Scheduling & Registration

Mass General Brigham; Somerville (MA); Remote; USD 27,000 - 39,000; Full time

Job summary

Mass General Brigham is seeking a Patient Access Representative for remote work from home. Based at 399 Revolution Drive in Somerville, MA, this role focuses on registration, scheduling, and coordinating with patients and staff to ensure efficient ambulatory and inpatient flow.

You will verify insurance, apply guidelines, deliver courteous service, and maintain data integrity in Epic while handling high call volumes and HIPAA requirements.

Qualifications

• Requires high school diploma or GED and completion of at least one year as a Patient Access Coordinator.
• Must be able to read and write fluently in English with strong organizational and multitasking abilities.
• Ability to work in a fast-paced environment with high volume calls and data entry.

Responsibilities

• Register patients and schedule appointments for ambulatory, surgical, and inpatient visits.
• Verify patient health insurance using various methods and ensure accurate coordination of benefits.
• Maintain data integrity in Epic and document information accurately in patient accounts.
• Provide outstanding customer service and address questions regarding registration and insurance eligibility.

Skills

Data entry

Customer service

HIPAA compliance

Phone support

Scheduling

Education

High school diploma or GED

Tools

Epic

NEHEN

Job description

Mass General Brigham is seeking a Patient Access Representative for remote work from home. Based at 399 Revolution Drive in Somerville, MA, this role focuses on registration, scheduling, and coordinating with patients and staff to ensure efficient ambulatory and inpatient flow.

You will verify insurance, apply guidelines, deliver courteous service, and maintain data integrity in Epic while handling high call volumes and HIPAA requirements.