Remote Patient Billing Specialist I

Mass General Brigham; United States; Remote; USD 21,000 - 34,000; Full time

Job summary

Mass General Brigham Incorporated is seeking a Patient Billing Solutions teammate to review and resolve guarantor balances. You will handle inbound and outbound contacts via phone, email, and Epic Inbox requests, ensuring timely responses and accurate updates across billing systems.

The role requires experience with Epic HB Resolute and PB Resolute, knowledge of medical billing, and strong customer service. Remote work is available with onsite meetings as needed in Somerville, MA.

Qualifications

• High School diploma or GED required; an Associate degree is preferred.
• Epic billing systems knowledge is preferred.
• Strong communication, organization, and problem-solving skills are required, with customer service experience in healthcare.

Responsibilities

• Respond to guarantor inquiries and resolve account balances.
• Handle calls, emails, and portal messages with accuracy and professionalism.
• Document all interactions and ensure HIPAA compliance.
• Assist with insurance verification, postings, and demographic updates as needed.

Skills

Effective communication

Organizational skills

Problem-solving

Customer service

Education

High School diploma or GED

Associates Degree preferred

Tools

Epic billing systems

Job description

Mass General Brigham Incorporated is seeking a Patient Billing Solutions teammate to review and resolve guarantor balances. You will handle inbound and outbound contacts via phone, email, and Epic Inbox requests, ensuring timely responses and accurate updates across billing systems.

The role requires experience with Epic HB Resolute and PB Resolute, knowledge of medical billing, and strong customer service. Remote work is available with onsite meetings as needed in Somerville, MA.