Patient Access & Scheduling Specialist

Beth Israel Lahey Health; Boston (MA); On-site; USD 28,240 - 38,007; Full time

Job summary

Beth Israel Deaconess Medical Center, Inc. in Boston is looking for a Call Center Coordinator to direct patient access by managing a high volume of calls. The role includes verifying patient demographics, scheduling appointments, and ensuring effective communication with patients and staff.

Applicants should have a high school diploma or GED with 1-3 years of relevant experience and must be proficient in Microsoft Office applications. The position offers a pay range of $20.50 to $27.59 per hour depending on experience and qualifications.

Qualifications

• 1-3 years related work experience required.
• Experience with computer systems including web-based applications.
• Strong typing skills (≥40wpm) and medical terminology knowledge preferred.

Responsibilities

• Directly answer, screen, and process calls in a professional manner.
• Utilize scheduling systems to schedule appointments accurately.
• Document and verify patient information effectively.

Skills

Call center experience

Bilingual communication

Typing skills (≥40wpm)

Medical terminology

Education

High School diploma or GED

Associate’s degree preferred

Tools

Microsoft Office applications

Job description

Beth Israel Deaconess Medical Center, Inc. in Boston is looking for a Call Center Coordinator to direct patient access by managing a high volume of calls. The role includes verifying patient demographics, scheduling appointments, and ensuring effective communication with patients and staff.

Applicants should have a high school diploma or GED with 1-3 years of relevant experience and must be proficient in Microsoft Office applications. The position offers a pay range of $20.50 to $27.59 per hour depending on experience and qualifications.