Specialty Pharmacy Access Specialist

Beth Israel Lahey Health; Boston (MA); On-site; USD 39,000 - 52,000; Full time

Job summary

Beth Israel Lahey Health in Boston is seeking a patient access specialist for the specialty pharmacy call center. You will direct and assist patient access by answering, screening and processing a high volume of calls, triaging with scripts and determining urgency.

Responsibilities include scheduling prescription refills, updating patient demographics, obtaining referrals, documenting payer information, and communicating with pharmacists and providers.

Qualifications

• High School diploma or GED required.
• Mass Registered Pharmacy Tech license required.
• 3-5 years related work experience required.
• Experience with computer systems including web-based applications and Microsoft Office.

Responsibilities

• Answers, screens and processes a high volume of calls in a professional manner.
• Schedules prescription refills and verifies/update patient demographics; obtains referrals.
• Documents payer information including workers' compensation and auto liability.
• Triages calls for urgent information and responds to requests within scope.
• Acts as liaison with medical center departments and external providers.

Skills

Customer Service

Written Communications

Oral Communications

Problem Solving

Team Work

Independence of Action

Tools

Microsoft Office

Web-based applications

Outlook

Job description

Beth Israel Lahey Health in Boston is seeking a patient access specialist for the specialty pharmacy call center. You will direct and assist patient access by answering, screening and processing a high volume of calls, triaging with scripts and determining urgency.

Responsibilities include scheduling prescription refills, updating patient demographics, obtaining referrals, documenting payer information, and communicating with pharmacists and providers.