Remote Patient Access Specialist

Rothman Orthopaedics; Philadelphia (Philadelphia County); À distance; USD 25 000 - 30 000; Plein temps

Avantages offerts par ce poste

Health benefits

Dental benefits

Tuition reimbursement

Paid time off

Retirement savings

Résumé du poste

Rothman Orthopaedics is seeking a Patient Access Coordinator for a fully remote role. The candidate will handle high-volume inbound calls, triage patient needs, and create or update records. You will schedule appointments, communicate with patients, and escalate issues as needed.

The position emphasizes professionalism, accuracy, and adherence to scripts and policies. Eligibility requires a high school diploma or GED and 1+ year of call center experience; medical terminology knowledge is highly

Qualifications

• High school diploma or GED required.
• 1+ years in high-volume call center.
• Medical terminology knowledge preferred.

Responsabilités

• Answer inbound calls in a fast-paced environment.
• Acts as the first point of contact for patients needing assistance.
• Creates patient record, triages the call, and sends messages or schedules based on patient needs.
• Demonstrates professionalism and patience when handling calls.
• Maintains department productivity levels for customer satisfaction and meets quality targets.
• Escalates calls to a supervisor or other departments as needed.
• Answers questions regarding patient appointments.

Connaissances

Call center experience

Medical terminology knowledge

Computer skills

Formation

High School diploma or GED

Description du poste

Rothman Orthopaedics is seeking a Patient Access Coordinator for a fully remote role. The candidate will handle high-volume inbound calls, triage patient needs, and create or update records. You will schedule appointments, communicate with patients, and escalate issues as needed.

The position emphasizes professionalism, accuracy, and adherence to scripts and policies. Eligibility requires a high school diploma or GED and 1+ year of call center experience; medical terminology knowledge is highly