Patient Experience Front Desk Specialist

Rothman Orthopaedics; Washington Crossing (NJ); On-site; USD 22,000 - 30,000; Full time

Job summary

Rothman Orthopaedics is seeking a Front Desk Receptionist to greet patients, direct visitors, and coordinate appointments with a courteous, professional approach.

You will verify demographics and insurance in eCW, collect copays, update records, answer calls, and support the Business Office while maintaining a tidy lobby.

A high school diploma or GED and at least one year of medical office experience are required; strong communication and multitasking skills are essential.

Qualifications

• High school diploma or GED is required.
• Minimum of one year’s experience in a medical office environment.
• Familiarity with medical terminology and MS Office is preferred.

Responsibilities

• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Checks in patients and updates demographic and insurance information in eCW.
• Collects copay information and referrals, and prints related paperwork for appointments.
• Answers telephone in a professional manner, screens calls, and forwards messages.
• Balances end-of-day payments and assists with other front desk tasks as needed.

Skills

Customer service oriented

Excellent communication

Time management

Telephone etiquette

Education

High School Diploma or GED

Tools

MS Office Suite

Job description

Rothman Orthopaedics is seeking a Front Desk Receptionist to greet patients, direct visitors, and coordinate appointments with a courteous, professional approach.

You will verify demographics and insurance in eCW, collect copays, update records, answer calls, and support the Business Office while maintaining a tidy lobby.

A high school diploma or GED and at least one year of medical office experience are required; strong communication and multitasking skills are essential.