Remote Patient Access Specialist

Remote Raven; United States; Remote; USD 5.500 - 8.300; Vollzeit

Benefits dieser Stelle

Fully remote

Zusammenfassung

Remote Raven is seeking a Medical Patient Representative for a US-based medical practice. You will be the first voice contact by phone, voicemail, and messaging, handling appointments, updates, and patient inquiries.

This role requires healthcare call center experience, empathetic communication, and the ability to work accurately across Athena, Klara, and Phreesia, with a fully remote, Monday–Friday schedule and a November 1 start date. HIPAA privacy awareness is valued.

Qualifikationen

• Minimum 1 year of call center experience
• Working knowledge of US health insurance including commercial plans, Medicare, Medicare Advantage, and TRICARE
• Clear, professional, and empathetic phone manner
• Strong attention to detail with the ability to accurately capture and update patient information
• Comfortable working across multiple platforms and systems
• Reliable high-speed internet connection and a quiet, dedicated home workspace suitable for patient calls

Aufgaben

• Answer inbound calls promptly across patient queues and route callers to the appropriate team when needed
• Schedule, reschedule, and confirm new and returning patient appointments for both in-office and telehealth visits
• Verify and update patient demographic and insurance information accurately at each point of contact
• Return voicemails and respond to patient messages via the practice messaging platform within the same business day
• Warm-transfer billing and insurance inquiries to the appropriate internal team
• Maintain a professional, patient, and empathetic manner across all patient interactions regardless of call volume or complexity

Kenntnisse

Call center experience

Empathetic communication

Attention to detail

Multi-system navigation

Remote work readiness

HIPAA knowledge

Tools

Athena

Klara

Phreesia

Jobbeschreibung

Remote Raven is seeking a Medical Patient Representative for a US-based medical practice. You will be the first voice contact by phone, voicemail, and messaging, handling appointments, updates, and patient inquiries.

This role requires healthcare call center experience, empathetic communication, and the ability to work accurately across Athena, Klara, and Phreesia, with a fully remote, Monday–Friday schedule and a November 1 start date. HIPAA privacy awareness is valued.