Remote Patient Access Specialist

Rothman Orthopaedics; Orlando (FL); Hybrid; USD 25,000 - 30,000; Full time

Job summary

Rothman Orthopaedics is seeking a Patient Access Coordinator for a remote-eligible role serving the Orlando area. You will handle inbound calls, triage requests, create patient records, and coordinate messages or scheduling as needed.

Requires 1+ year of high-volume call-center experience, reliable internet, and basic computer skills. Hours Monday–Friday 8:00am–6:00pm, 40 hours/week. Pay range $18.00–$22.00 per hour; on-site equipment pickup may be required within 50 miles of Orlando, FL.

Qualifications

• 1+ years of high-volume call center experience.
• Medical terminology knowledge preferred.
• Reliable, high-speed internet access and Wi‑Fi connection required.

Responsibilities

• Answer inbound calls in a fast paced environment.
• Acts as the first point of contact for patients needing assistance.
• Creates patient record, triages the call, and sends messages or schedules based on the needs of the patient.
• Demonstrates professionalism and patience when handling calls.
• Maintains department productivity levels for customer satisfaction; meets monthly scorecard expectations.
• Escalates calls to Supervisor or other departments as necessary.
• Answers questions regarding patient appointments.
• Performs other duties and assists on additional lines as assigned by manager.

Skills

Call center experience

Education

High School diploma or GED

Tools

Computer skills

Job description

Rothman Orthopaedics is seeking a Patient Access Coordinator for a remote-eligible role serving the Orlando area. You will handle inbound calls, triage requests, create patient records, and coordinate messages or scheduling as needed.

Requires 1+ year of high-volume call-center experience, reliable internet, and basic computer skills. Hours Monday–Friday 8:00am–6:00pm, 40 hours/week. Pay range $18.00–$22.00 per hour; on-site equipment pickup may be required within 50 miles of Orlando, FL.