Patient Access Representative

raleighortho; Raleigh (NC); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

FSA/HSA options

Retirement plan

Life insurance

Paid Time Off

Job summary

Raleigh Orthopaedic is seeking a Patient Access Representative for our Centralized Call Center in Raleigh to schedule appointments and greet patients with a warm, professional manner.

This role requires handling a high volume of calls, coordinating with clinics, and delivering outstanding service to patients and team members.

Benefits include medical, dental, vision, FSA/HSA options, retirement plan, company-paid life insurance, and PTO. Compensation ranges from $16 to $22 per hour.

Qualifications

• 2+ years in a call center environment
• Background in healthcare customer service ideally in a large medical office
• Strong communication and active listening with a professional phone presence
• Ability to thrive in a fast-paced, high-pressure environment
• Positive demeanor and commitment to excellent service
• Proficiency with technology and willingness to learn new systems
• Openness to providing feedback for process improvement initiatives

Responsibilities

• Manage a high volume of incoming appointment calls
• Schedule new and established patient appointments
• Deliver exceptional customer service to patients and team members

Job description

Patient Access Representative - Full-Time Position - Raleigh Location

Raleigh Orthopaedic is hiring a Patient Access Representative for our Centralized Call Center to schedule appointments for all of our clinic locations. Our Patient Access Team plays an integral role in providing excellent service to our patients.

Responsibilities:

• Manage a high volume of incoming appointment calls
• Schedule new and established patient appointments
• Deliver exceptional customer service to patients and team members

Preferred Experience:

• 2+ years of experience in a call center environment
• Background in a healthcare customer service role, ideally in a large medical office setting
• Strong communication and active listening skills with a professional phone presence
• Ability to thrive in a fast-paced, high-pressure environment
• Positive demeanor and commitment to excellent service
• Proficiency with technology and willingness to learn new systems
• Openness to providing feedback for process improvement initiatives

Benefits:

• Full medical, dental, and vision coverage with FSA and HSA options
• Retirement plan with employer contributions
• Company paid life insurance
• Paid Time Off program

Compensation:

• $16-$22 per hour, commensurate with experience

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