Patient Access Coordinator

Rothman Orthopaedics; Orlando (FL); Hybrid; USD 25,000 - 30,000; Full time

Job summary

Rothman Orthopaedics is seeking a Patient Access Coordinator for a remote-eligible role serving the Orlando area. You will handle inbound calls, triage requests, create patient records, and coordinate messages or scheduling as needed.

Requires 1+ year of high-volume call-center experience, reliable internet, and basic computer skills. Hours Monday–Friday 8:00am–6:00pm, 40 hours/week. Pay range $18.00–$22.00 per hour; on-site equipment pickup may be required within 50 miles of Orlando, FL.

Qualifications

• 1+ years of high-volume call center experience.
• Medical terminology knowledge preferred.
• Reliable, high-speed internet access and Wi‑Fi connection required.

Responsibilities

• Answer inbound calls in a fast paced environment.
• Acts as the first point of contact for patients needing assistance.
• Creates patient record, triages the call, and sends messages or schedules based on the needs of the patient.
• Demonstrates professionalism and patience when handling calls.
• Maintains department productivity levels for customer satisfaction; meets monthly scorecard expectations.
• Escalates calls to Supervisor or other departments as necessary.
• Answers questions regarding patient appointments.
• Performs other duties and assists on additional lines as assigned by manager.

Skills

Call center experience

Education

High School diploma or GED

Tools

Computer skills

Job description

Due to the high volume of applicants for this position, we are not able to provide individual updates on applications. We will contact you directly if your application is selected for an interview. We appreciate your patience and understanding.

Job Summary

The Patient Access Coordinator is a remote position that handles all incoming telephone calls efficiently, and in a timely manner. This individual is responsible for triaging calls throughout the organization.

Key Accountabilities

Number of calls per day, average handle time, schedule adherence, quality, and abandon rate.

Essential Duties

• Answer inbound calls in a fast paced environment.
• Acts as the first point of contact for patients needing assistance.
• Creates patient record, triages the call, and sends messages or schedules based on the needs of the patient.
• Demonstrates professionalism and patience when handling calls.
• Maintains department productivity levels for customer satisfaction. This includes meeting or exceeding monthly scorecard expectations.
• Escalates calls to Supervisor or other departments as necessary.
• Answers questions regarding patient appointments.
• Performs other duties and assists on additional lines as assigned by manager.
• Adheres to established policies, procedures, and scripting to consistently achieve call-time and quality standards.
• Exemplifies the desired culture and philosophies of the organization.

Qualifications

• High School diploma or GED minimum education requirement
• Must have 1+ years of high-volume call center experience
• Intermediate computer skills required
• Medical terminology knowledge highly preferred, though healthcare experience not required
• Reliable, high-speed internet access and Wi‑Fi connection required

Location:

• must live within 50 miles of 265 E Rollins St suite 11100, Orlando, FL 32804
• will be required to pick up equipment
• attendance and/or performance issues will require on-site work

Hours

Monday - Friday: 8:00am - 6:00pm

Total Hours Per Week

40

Pay Range

$18.00/hr - $22.00/hr

Our Commitment To Employees

Come work at Rothman Orthopaedics! Our employees are our single greatest asset, as such, we strive to provide a professional, nurturing environment where every member of our team can make a meaningful difference in the lives of others. This commitment to our employees has earned us the distinction as a Top Workplace in Philadelphia by the Philadelphia Inquirer year after year. Our employees enjoy competitive pay, comprehensive health and dental benefits, tuition reimbursement, paid time off, and retirement savings plans. Rothman Orthopaedics is an Equal Opportunity employer committed to providing opportunities to all qualified applicants without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. We value developing an inclusive and equitable environment that strengthens our organization and allows us to better attract and retain a diverse workforce that is representative of our patients and our community. We model our values by creating and enacting practices that encourage participation from all backgrounds, perspectives, and experiences.

Remote Employment Policy

If you are being hired into a remote-eligible position, please be aware that Rothman Orthopaedics is only registered to support remote employment in a limited number of states. If you relocate to a new state and Rothman Orthopaedics is not registered in that state, you may no longer be eligible for a remote position and continued employment with Rothman Orthopaedics. Please contact HR for any questions or a list of states where remote employment may be authorized.