Patient Access Representative

Raleigh Orthopaedic Clinic; Raleigh, Northern (NC, KY); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

FSA and HSA options

Employer retirement contributions

Paid Time Off

Job summary

Raleigh Orthopaedic Clinic is seeking a Patient Access Representative to join our Centralized Call Center in Raleigh. You will schedule patient appointments across clinic locations and provide exceptional service. This role requires handling a high volume of calls with professionalism and accuracy.

The position offers growth within a busy healthcare environment, with comprehensive benefits and a collaborative team focused on patient experience.

Qualifications

• 2+ years of call center experience.
• Healthcare customer service background preferred.
• Strong communication and active listening skills.
• Professional phone presence and composure.
• Ability to thrive in a fast-paced environment.
• Willingness to learn new systems and adopt new tech.

Responsibilities

• Manage a high volume of incoming appointment calls.
• Schedule new and established patient appointments.
• Deliver exceptional customer service to patients and team members.

Skills

Call center experience

Communication skills

Active listening

Phone presence

Tech savviness

Customer service

Job description

Patient Access Representative – Full-Time Position – Raleigh Location

Raleigh Orthopaedic is hiring a Patient Access Representative for our Centralized Call Center to schedule appointments for all of our clinic locations. Our Patient Access Team plays an integral role in providing excellent service to our patients.

Responsibilities:

• Manage a high volume of incoming appointment calls
• Schedule new and established patient appointments
• Deliver exceptional customer service to patients and team members

Preferred Experience:

• 2+ years of experience in a call center environment
• Background in a healthcare customer service role, ideally in a large medical office setting
• Strong communication and active listening skills with a professional phone presence
• Ability to thrive in a fast-paced, high-pressure environment
• Positive demeanor and commitment to excellent service
• Proficiency with technology and willingness to learn new systems
• Openness to providing feedback for process improvement initiatives
• Full medical, dental, and vision coverage with FSA and HSA options
• Retirement plan with employer contributions
• Paid Time Off program

Compensation:

• $16–$22 per hour, commensurate with experience