Patient Access Specialist — Call Center (Full Benefits)

raleighortho; Raleigh (NC); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

FSA/HSA options

Retirement plan

Life insurance

Paid Time Off

Job summary

Raleigh Orthopaedic is seeking a Patient Access Representative for our Centralized Call Center in Raleigh to schedule appointments and greet patients with a warm, professional manner.

This role requires handling a high volume of calls, coordinating with clinics, and delivering outstanding service to patients and team members.

Benefits include medical, dental, vision, FSA/HSA options, retirement plan, company-paid life insurance, and PTO. Compensation ranges from $16 to $22 per hour.

Qualifications

• 2+ years in a call center environment
• Background in healthcare customer service ideally in a large medical office
• Strong communication and active listening with a professional phone presence
• Ability to thrive in a fast-paced, high-pressure environment
• Positive demeanor and commitment to excellent service
• Proficiency with technology and willingness to learn new systems
• Openness to providing feedback for process improvement initiatives

Responsibilities

• Manage a high volume of incoming appointment calls
• Schedule new and established patient appointments
• Deliver exceptional customer service to patients and team members

Job description

Raleigh Orthopaedic is seeking a Patient Access Representative for our Centralized Call Center in Raleigh to schedule appointments and greet patients with a warm, professional manner.

This role requires handling a high volume of calls, coordinating with clinics, and delivering outstanding service to patients and team members.

Benefits include medical, dental, vision, FSA/HSA options, retirement plan, company-paid life insurance, and PTO. Compensation ranges from $16 to $22 per hour.