Patient Access Coordinator

Rothman; Orlando, Northern (FL, KY); Hybrid; USD 25,000 - 30,000; Full time

Job summary

Rothman Orthopaedics seeks a Patient Access Coordinator for a fully remote role serving the Orlando area. You will handle all incoming calls, triage patient needs, create records, and schedule or relay messages based on patient requirements.

Qualified candidates will have a high school diploma or GED and 1+ year of high-volume call center experience. This position offers 40 hours weekly, $18–$22 per hour, with on-site equipment pickup as needed and remote-work eligibility within policy.

Qualifications

• High School diploma or GED required.
• 1+ years of high-volume call center experience preferred.
• Basic computer skills and healthcare terminology knowledge beneficial.

Responsibilities

• Answer inbound calls in a fast-paced environment.
• Serve as first point of contact for patients needing assistance.
• Create patient records and triage calls to schedule or message as needed.
• Maintain professionalism and patient-focused communication.
• Support department productivity and meet call-time/quality standards.
• Escalate to supervisor or other departments when appropriate.
• Assist with answering appointment questions and routing as needed.
• Adhere to policies, procedures, and scripting.

Skills

Call center experience

Intermediate computer skills

Medical terminology knowledge

Education

High School diploma or GED

Job description

# Patient Access CoordinatorFully Remote • Florida Innovation Tower - Orlando, FL 32804## OverviewLevelEntryPosition TypeFull TimeJob ShiftDay ShiftEducation LevelHigh SchoolTravel PercentageNoneCategoryCustomer Service## Description***Due to the high volume of applicants for this position, we are not able to provide individual updates on applications. We will contact you directly if your application is selected for an interview. We appreciate your patience and understanding.*****Job Summary:**The *Patient Access Coordinator*is a remote position that handles all incoming telephone calls efficiently, and in a timely manner. This individual is responsible for triaging calls throughout the organization. If you are qualified for and interested in this role, please apply.**Key Accountabilities:**Number of calls per day, average handle time, schedule adherence, quality, and abandon rate.**Essential Duties:**1. Answer inbound calls in a fast paced environment.2. Acts as the first point of contact for patients needing assistance.3. Creates patient record, triages the call, and sends messages or schedules based on the needs of the patient.4. Demonstrates professionalism and patience when handling calls.5. Maintains department productivity levels for customer satisfaction. This includes meeting or exceeding monthly scorecard expectations.6. Escalates calls to Supervisor or other departments as necessary.7. Answers questions regarding patient appointments.8. Performs other duties and assists on additional lines as assigned by manager.9. Adheres to established policies, procedures, and scripting to consistently achieve call-time and quality standards.10. Exemplifies the desired culture and philosophies of the organization.**Qualifications:*** High School diploma or GED minimum education requirement* Must have 1+ years of high-volume call center experience* Intermediate computer skills required* Medical terminology knowledge highly preferred, though healthcare experience not required* Reliable, high-speed internet access and Wi-Fi connection required**Location:*** must live within 50 miles of 265 E Rollins St suite 11100, Orlando, FL 32804* will be required to pick up equipment* attendance and/or performance issues will require on-site work**Hours:**Monday - Friday: 8:00am - 6:00pm**Total Hours per Week:**40**Pay Range**:$18.00/hr - $22.00/hr**Our Commitment to Employees:**Come work at Rothman Orthopaedics! Our employees are our single greatest asset, as such, we strive to provide a professional, nurturing environment where every member of our team can make a meaningful difference in the lives of others. This commitment to our employees has earned us the distinction as a Top Workplace in Philadelphia by the *Philadelphia Inquirer* year after year. Our employees enjoy competitive pay, comprehensive health and dental benefits, tuition reimbursement, paid time off, and retirement savings plans.Rothman Orthopaedics is an Equal Opportunity employer committed to providing opportunities to all qualified applicants without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. We value developing an inclusive and equitable environment that strengthens our organization and allows us to better attract and retain a diverse workforce that is representative of our patients and our community. We model our values by creating and enacting practices that encourage participation from all backgrounds, perspectives, and experiences.**Remote Employment Policy:**If you are being hired into a remote-eligible position, please be aware that Rothman Orthopaedics is only registered to support remote employment in a limited number of states. If you relocate to a new state and Rothman Orthopaedics is not registered in that state, you may no longer be eligible for a remote position and continued employment with Rothman Orthopaedics. Please contact HR for any questions or a list of states where remote employment may be authorized.