Remote Patient Access Specialist

Rothman Orthopaedics; Orlando (FL); Remote; USD 25,000 - 30,000; Full time

Job summary

Rothman Orthopaedics in Orlando, FL is seeking an Entry level Patient Access Coordinator to manage incoming calls and triage patient needs. This remote-capable role requires strong communication and computer skills, with on-site equipment pickup as needed.

You will create patient records, triage calls, and schedule appointments, while meeting quality and productivity targets. The position offers a day shift, 40 hours weekly, and a pay range of $18.00–$22.00 per hour, with healthcare benefits and

Qualifications

• High School diploma or GED minimum education requirement.
• 1+ years of high-volume call center experience.
• Intermediate computer skills required.
• Medical terminology knowledge preferred; healthcare experience not required.
• Reliable, high-speed internet access and Wi‑Fi connection required.

Responsibilities

• Answer inbound calls in a fast-paced environment.
• Acts as the first point of contact for patients needing assistance.
• Creates patient record, triages the call, and sends messages or schedules based on the needs of the patient.
• Demonstrates professionalism and patience when handling calls.
• Maintains department productivity levels for customer satisfaction. This includes meeting or exceeding monthly scorecard expectations.
• Escalates calls to Supervisor or other departments as necessary.
• Answers questions regarding patient appointments.
• Performs other duties and assists on additional lines as assigned by manager.
• Adheres to established policies, procedures, and scripting to consistently achieve call-time and quality standards.
• Exemplifies the desired culture and philosophies of the organization.

Skills

Call center experience

Computer skills

Medical terminology knowledge

Reliable internet access

Education

High School diploma or GED

Job description

Rothman Orthopaedics in Orlando, FL is seeking an Entry level Patient Access Coordinator to manage incoming calls and triage patient needs. This remote-capable role requires strong communication and computer skills, with on-site equipment pickup as needed.

You will create patient records, triage calls, and schedule appointments, while meeting quality and productivity targets. The position offers a day shift, 40 hours weekly, and a pay range of $18.00–$22.00 per hour, with healthcare benefits and