Remote Patient Access Specialist

Beth Israel Lahey Health; Boston (MA); Remote; USD 28,000 - 38,000; Full time

Job summary

Beth Israel Lahey Health is seeking a patient access representative to manage a high volume of calls in a remote call center after three months of onsite training. Must reside in the Boston area.

The role involves triaging calls, scheduling appointments, updating demographics, and obtaining referrals. Strong computer skills, medical terminology knowledge, and bilingual abilities are a plus. The position offers remote work following training and requires eligibility to work in the US.

Qualifications

• High School diploma or GED required.
• 1-3 years related work experience required.
• Experience with computer systems including web based applications and some Microsoft Office applications (Outlook, Word, Excel, PowerPoint or Access).
• Associate's degree preferred.

Responsibilities

• Answers, screens and processes a high volume of calls in a professional manner.
• Uses phone scripts and guidelines for triaging calls.
• Determines appointment type, provider and urgency.
• Schedules appointments using centralized scheduling system.

Skills

Call center experience

Bilingual written and verbal

Typing 40+ WPM

Customer service

Medical terminology

Education

High School diploma or GED

Associate's degree

Tools

Outlook

Word

Excel

PowerPoint

Access

Job description

Beth Israel Lahey Health is seeking a patient access representative to manage a high volume of calls in a remote call center after three months of onsite training. Must reside in the Boston area.

The role involves triaging calls, scheduling appointments, updating demographics, and obtaining referrals. Strong computer skills, medical terminology knowledge, and bilingual abilities are a plus. The position offers remote work following training and requires eligibility to work in the US.