Specialty Pharmacy Patient Access Technician

Beth Israel Lahey Health; Westwood (KY); On-site; USD 39,000 - 51,000; Full time

Job summary

Beth Israel Lahey Health is seeking an experienced Call Center/Patient Access Specialist to direct and assist patient access to specialty pharmacy. You will handle high volume calls, schedule prescriptions, verify demographics, and coordinate referrals with internal teams and external providers.

The role emphasizes effective communication, knowledge of pharmacy processes, and the ability to triage urgent requests within scope of practice.

Qualifications

• High School diploma or GED required.
• 3-5 years related work experience required.
• Experience with computer systems required, including web based applications and some Microsoft Office applications (Outlook, Word, Excel, PowerPoint or Access).
• PTCB certification is preferred.

Responsibilities

• Answers, screens and processes a high volume of calls in a professional manner.
• Uses phone scripts and triage guidelines to determine appointment type, provider and urgency.
• Documents payer information and forwards messages to pharmacist, providers and staff.
• Acts as liaison with medical center departments and external providers.

Job description

Beth Israel Lahey Health is seeking an experienced Call Center/Patient Access Specialist to direct and assist patient access to specialty pharmacy. You will handle high volume calls, schedule prescriptions, verify demographics, and coordinate referrals with internal teams and external providers.

The role emphasizes effective communication, knowledge of pharmacy processes, and the ability to triage urgent requests within scope of practice.