On-Site Patient Access Specialist – Impactful Registration

Beth-Israel-Lahey-Health; Beverly (MA); On-site; USD 58,741,000 - 79,056,000; Full time

Job summary

Beth Israel Lahey Health is hiring a full-time Patient Access Representative in Beverly, MA. This on-site role supports registration, scheduling, and insurance verification to ensure efficient patient access and accurate billing.

The position emphasizes patient confidentiality, first-call resolution where possible, and collaboration with care teams. Training includes EHR systems, with a focus on accurate data capture and customer-friendly service.

Qualifications

• Minimum qualifications include a high school degree or equivalent; associate’s degree preferred.
• Experience in call center or telephone customer service is a plus.
• Strong typing skills (40+ wpm) and familiarity with medical terminology are desirable.

Responsibilities

• Register patients for visits and explain the process to them.
• Process co-payments, coinsurance, deductibles, and balances due; safeguard payments.
• Schedule, reschedule, and verify patient appointments using various sources.
• Verify insurance and determine guarantor and coverage for visits.
• Maintain confidentiality and a clean, secure registration area.

Skills

Typing 40+wpm

Bilingual (preferred)

Customer service experience

Education

High school diploma

Associate’s degree preferred

Job description

Beth Israel Lahey Health is hiring a full-time Patient Access Representative in Beverly, MA. This on-site role supports registration, scheduling, and insurance verification to ensure efficient patient access and accurate billing.

The position emphasizes patient confidentiality, first-call resolution where possible, and collaboration with care teams. Training includes EHR systems, with a focus on accurate data capture and customer-friendly service.