Remote Patient Access & Scheduling Specialist

Mass General Brigham Incorporated; Somerville, Northern (MA, KY); Hybrid; USD 2,729,000 - 3,899,000; Part time

Job summary

Mass General Brigham is seeking a Patient Access Representative for a remote, part-time role (20 hours/week) to support the Massachusetts Eye and Ear Infirmary. The position focuses on registration, scheduling, and gathering essential patient information to ensure smooth patient and financial flow for ambulatory, surgical, and inpatient visits.

Candidates should demonstrate excellent customer service, data accuracy, and the ability to work independently from a home office.

Qualifications

• High school diploma or GED required.
• Experience as a Patient Access Coordinator preferred.
• Must read and write fluently in English.

Responsibilities

• Register patients and schedule appointments accurately.
• Verify patient health insurance and benefits.
• Maintain HIPAA compliance and patient confidentiality.
• Provide exceptional customer service to a high-volume of callers.
• Document accurate information in the patient accounts system.

Skills

Customer service

Data entry

Phone handling

English proficiency

HIPAA compliance

Education

High school diploma or GED

Experience as Patient Access Coordinator

Tools

Epic

Job description

Mass General Brigham is seeking a Patient Access Representative for a remote, part-time role (20 hours/week) to support the Massachusetts Eye and Ear Infirmary. The position focuses on registration, scheduling, and gathering essential patient information to ensure smooth patient and financial flow for ambulatory, surgical, and inpatient visits.

Candidates should demonstrate excellent customer service, data accuracy, and the ability to work independently from a home office.