Patient Experience & Scheduling Specialist

Montgomery College; Lebanon (Lebanon County); On-site; USD 36,000 - 48,000; Full time

Job summary

Vanderbilt Health in Lebanon is seeking an Associate Patient Service Specialist to support patient flow before, during and after appointments. You will schedule procedures, manage registrations, and coordinate with patients and outside facilities to ensure orders are ready for visit.

In this role you will communicate via the patient portal and use clinical systems to route matters, contributing to efficient clinic operations and quality patient care.

Qualifications

• Proficient in coordinating patient appointments, procedures, and communications.
• Familiar with patient portals and hospital information systems.
• Ability to handle registration and charting with accuracy.

Responsibilities

• Schedules appointments and procedures through clinical communication, work queues, and patient portal messages.
• Manages registration and patient work queues; coordinates with patients and outside facilities.
• Communicates with patients through the patient portal and routing of inquiries as needed.

Skills

Customer service

Patient scheduling

Patient documentation

Medical terminology

Appointment scheduling

Education

High School Diploma or GED

Job description

Vanderbilt Health in Lebanon is seeking an Associate Patient Service Specialist to support patient flow before, during and after appointments. You will schedule procedures, manage registrations, and coordinate with patients and outside facilities to ensure orders are ready for visit.

In this role you will communicate via the patient portal and use clinical systems to route matters, contributing to efficient clinic operations and quality patient care.