Patient Access & Registration Specialist

Montgomery College; United States; On-site; USD 22,000 - 30,000; Full time

Job summary

Vanderbilt Health in Nashville is seeking a professional administrative team member to support patient check-in/out, scheduling, and billing workflows. You will ensure HIPAA compliance, assist with insurance verification, and provide compassionate customer service in a fast-paced clinic environment.

As part of Monroe Carell Jr. Children’s Hospital services, you will collaborate with clinicians and staff to optimize patient flow from pre-appointment to post-visit, safeguarding accurate

Qualifications

• Prior front desk experience in a healthcare setting preferred.
• Familiar with patient check-in/out and scheduling processes.
• Proficient in HIPAA and patient privacy requirements.
• Knowledge of medical terminology and documentation practices.

Responsibilities

• Conducts patient check-in and check-out with accuracy.
• Manages reception area and devices; supports patient engagement.
• Schedules appointments and communicates effectively with patients.
• Provides courteous service and de-escalates issues with guidance.
• Verifies insurance and handles billing and payment collection.
• Ensures HIPAA, consent and billing forms meet standards.
• Interprets situations involving minors or incapacitated adults per policy.

Skills

Customer service

Scheduling

HIPAA compliance

Medical terminology

Communication

Education

High School Diploma or GED

Tools

EPIC

VAS

Job description

Vanderbilt Health in Nashville is seeking a professional administrative team member to support patient check-in/out, scheduling, and billing workflows. You will ensure HIPAA compliance, assist with insurance verification, and provide compassionate customer service in a fast-paced clinic environment.

As part of Monroe Carell Jr. Children’s Hospital services, you will collaborate with clinicians and staff to optimize patient flow from pre-appointment to post-visit, safeguarding accurate