Patient Services & Scheduling Specialist

Montgomery College; United States; On-site; USD 30,000 - 42,000; Full time

Job summary

Vanderbilt Health, a large academic health system in Tennessee, seeks an Associate Patient Service Specialist to support patient flow from scheduling through post-appointment care. The role emphasizes accurate scheduling, registration, and patient communications within a network of hospitals and clinics.

The position involves coordinating with multiple services and outside facilities, using the patient portal, and ensuring timely processing of orders and pre-visit requirements.

Qualifications

• High school diploma or GED required.
• Experience with medical office scheduling preferred.
• Strong communication and customer service skills.

Responsibilities

• Schedules appointments and procedures through clinical communication, work queues, and patient portal messages.
• Manages registration and patient work queues.
• Coordinates with patients and/or outside facilities to ensure pre-appointment orders and consults are ready to view before visits.
• Communicates with patients through the patient portal to route appropriately.
• The responsibilities listed are a general overview and additional duties may be assigned.

Skills

Customer Service

Patient Scheduling

Patient Documentation

Medical Terminology & Documentation

Appointment & Prodecural Scheduling

Education

High School Diploma or GED

Job description

Vanderbilt Health, a large academic health system in Tennessee, seeks an Associate Patient Service Specialist to support patient flow from scheduling through post-appointment care. The role emphasizes accurate scheduling, registration, and patient communications within a network of hospitals and clinics.

The position involves coordinating with multiple services and outside facilities, using the patient portal, and ensuring timely processing of orders and pre-visit requirements.