Patient Services Navigator: Scheduling & Care Coordination

Vanderbilt Health; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Vanderbilt Health in Nashville is seeking an Associate Patient Service Specialist to support patient flow before, during and after appointments. You will manage registrations, schedule procedures, and coordinate with multiple services and outside facilities to ensure accuracy and timeliness.

This role emphasizes clear communication, proficiency with patient portals, and the ability to handle diverse administrative tasks in a fast-paced health system.

Qualifications

• High School Diploma or GED required.
• 1 year of relevant work experience preferred.
• Experience with patient portals and scheduling systems is a plus.

Responsibilities

• Schedules appointments and procedures through clinical communication, work queues, and patient portal messages.
• Manages registration and patient work queues.
• Coordinates with patients and/or outside facilities to ensure orders and consults are ready for viewing prior to visits.
• Communicates with patients through the patient portal and routes inquiries as needed.
• Supportive role with additional duties as assigned.

Skills

Customer service

Patient scheduling

Patient documentation

Medical terminology

Appointment scheduling

Education

High School Diploma or GED

Job description

Vanderbilt Health in Nashville is seeking an Associate Patient Service Specialist to support patient flow before, during and after appointments. You will manage registrations, schedule procedures, and coordinate with multiple services and outside facilities to ensure accuracy and timeliness.

This role emphasizes clear communication, proficiency with patient portals, and the ability to handle diverse administrative tasks in a fast-paced health system.