Home Care Scheduling Specialist

Montgomery College; United States; On-site; USD 38,000 - 60,000; Full time

Job summary

Vanderbilt Home Care inside Vanderbilt Health is seeking a scheduler to centralize access for home care patients. The role emphasizes exemplary customer service, telephone etiquette, and precise appointment scheduling, with strong organizational skills to optimize clinical access across multiple counties.

Responsibilities include planning, coordinating visits with clinicians, and ensuring accurate demographic and messaging data.

Qualifications

• Excellence in customer service and telephone etiquette is required.
• Ability to schedule appointments accurately and efficiently.
• Accurate demographic, messaging data and strong organizational skills.

Responsibilities

• Plan and manage work to optimize scheduling access to clinical services.
• Schedule visits for clinicians and patients with supervisor collaboration.
• Identify availability barriers and report issues.
• Maintain documentation and run database queries/reports as needed.
• Provide information to clinicians and patients regarding scheduling.
• Knowledge of policies and procedures and adherence to them.
• Support clerical tasks and ensure smooth office operations.

Skills

Customer service

Telephone etiquette

Scheduling

Organizational skills

Communication

Problem solving

Team collaboration

Job description

Vanderbilt Home Care inside Vanderbilt Health is seeking a scheduler to centralize access for home care patients. The role emphasizes exemplary customer service, telephone etiquette, and precise appointment scheduling, with strong organizational skills to optimize clinical access across multiple counties.

Responsibilities include planning, coordinating visits with clinicians, and ensuring accurate demographic and messaging data.