Patient Experience & Scheduling Specialist

Vanderbilt University Medical Center; Nashville (TN); On-site; USD 34,000 - 52,000; Full time

Job summary

Vanderbilt University Medical Center is seeking a Patient Services Specialist to provide exceptional customer service and manage front-desk operations, phone calls, and patient flow. You will greet patients, collect insurance data, schedule appointments, and support teammates in a fast-paced clinical setting.

The role emphasizes courteous interaction, accurate data capture, and adherence to privacy and clinical protocols as part of an integrated care team at our Nashville area facilities.

Qualifications

• Excellent customer service and courteous demeanor.
• Ability to maintain composure and professional appearance.
• Ability to work in a team and multitask.

Responsibilities

• Greet patients and guests upon arrival; check them in and monitor wait times.
• Answer calls with standard greeting; transfer calls as needed and maintain etiquette.
• Demonstrate professional conduct while representing Vanderbilt Health.
• Accurately collect and verify patient information and insurance details.
• Prepare patient charts and ensure privacy and correct identification.
• Manage cash handling, co-pays, and basic billing/documentation in the chart.

Skills

Customer service

Telephone etiquette

Teamwork

Multi-tasking

Job description

Vanderbilt University Medical Center is seeking a Patient Services Specialist to provide exceptional customer service and manage front-desk operations, phone calls, and patient flow. You will greet patients, collect insurance data, schedule appointments, and support teammates in a fast-paced clinical setting.

The role emphasizes courteous interaction, accurate data capture, and adherence to privacy and clinical protocols as part of an integrated care team at our Nashville area facilities.