Remote Patient Access & Scheduling Specialist

Essentia Health; Jamestown (ND); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Benefits package

401(k) plan

Flexible scheduling

Job summary

Essentia Health Jamestown Clinic is seeking a Patient Access representative to greet customers and manage the patient registration process efficiently. You will collect demographics, financial data, and insurance information to ensure accurate records for care and billing, while delivering friendly, professional service.

You will coordinate with Virtual Registration staff and Patient Schedulers, complete patient checkout, schedule follow ups, and provide cost estimates and itineraries for

Qualifications

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision.
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary.
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records.

Responsibilities

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision.
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary.
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue.
• Maintains all assigned work queues according to supervisor’s instructions and guidance.
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service.
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed.
• Sanitizes registration equipment between each use and restocks basic supplies.
• Other clerical duties as assigned.

Skills

Customer service

Interviews patients

Cash handling

Data entry

Education

Patient Access Certification

Tools

Registration software

Job description

Essentia Health Jamestown Clinic is seeking a Patient Access representative to greet customers and manage the patient registration process efficiently. You will collect demographics, financial data, and insurance information to ensure accurate records for care and billing, while delivering friendly, professional service.

You will coordinate with Virtual Registration staff and Patient Schedulers, complete patient checkout, schedule follow ups, and provide cost estimates and itineraries for