Patient Access Specialist | Flexible Scheduling

Essentia Health; Duluth (MN); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Tuition reimbursement

Flexible scheduling

Paid time off

Job summary

Essentia Health’s Lakewalk Clinic is seeking a Patient Access Representative to provide exceptional customer service during patient registration, scheduling, and checkouts, ensuring accurate data and seamless visits. The role interfaces with Virtual Patient Registration Representatives and the clinical team to coordinate appointments and billing.

Responsibilities include collecting demographics, insurance details, and co-pays, managing queues, and delivering friendly, efficient service in a busy

Qualifications

• This position greets customers and facilitates patient registration and scheduling.
• Interviews patients to obtain complete demographic and financial information.

Responsibilities

• Interviews patients to obtain complete demographic details and financial information.
• Collects insurance cards and updates patient information in the record.
• Performs point-of-service data collection, including co-pays and deposits.
• Maintains work queues and coordinates with clinical team for scheduling.
• Provides cost estimates and itineraries for upcoming appointments.
• Answers calls, schedules appointments, and restocks supplies.

Skills

Patient access experience

Customer service

Education

Patient Access Certification (2nd Level)

Job description

Essentia Health’s Lakewalk Clinic is seeking a Patient Access Representative to provide exceptional customer service during patient registration, scheduling, and checkouts, ensuring accurate data and seamless visits. The role interfaces with Virtual Patient Registration Representatives and the clinical team to coordinate appointments and billing.

Responsibilities include collecting demographics, insurance details, and co-pays, managing queues, and delivering friendly, efficient service in a busy