Remote Patient Access & Scheduling Specialist

Yale New Haven Health; Hamden (CT); Remote; USD 38,000 - 52,000; Full time

Job summary

Yale New Haven Health seeks a Connection Center Scheduler to be the primary entry for patients into the nurse clinician enterprise. You will coordinate and schedule clinical visits and procedures, communicating clearly with patients, caregivers, and providers to ensure smooth access and coordination.

The role requires handling high call volume, verifying patient information, and guiding callers on referrals, authorizations, and appointment details while maintaining HIPAA standards and EMR system

Qualifications

• High school diploma or GED required.
• Minimum of one year experience in a high-volume scheduling/customer service environment.
• Prior experience in a physician's office/medical practice, hospital, or health system is preferred.
• Familiarity with a call center and appointment scheduling is preferred.

Responsibilities

• Promptly delivers quality and accurate customer service by answering a high volume of incoming calls and obtains all required information from the caller.
• Schedules patient appointments, procedures, and/or exams within the YNHHS aligned clinician enterprise and resolves scheduling conflicts, in compliance with scheduling protocols.
• Greets callers professionally, provides necessary information/instruction, educates them on appointment/exam preparation, answers inquiries and concerns, and provides guidance related to insurance referrals or authorizations as needed.
• Screens, verifies, and obtains patient information to ensure accuracy when scheduling appointments, procedures, and/or exams.
• Reschedules or cancels appointments as requested and notifies and/or confirms the change based on patient or provider request.
• Utilizes various computer applications and scheduling software, to schedule multiple appointments within the YNHHS aligned clinician enterprise across multiple modalities.
• May perform other duties as assigned.
• Highly knowledgeable in all aspects of the department's scheduling requirements and able to assist others as needed.

Skills

Microsoft Office

HIPAA compliance

Communication

Teamwork

Attention to detail

Medical terminology

Payor types knowledge

Customer service

Scheduling software

Education

High school diploma or GED

Tools

EMR systems

Job description

Yale New Haven Health seeks a Connection Center Scheduler to be the primary entry for patients into the nurse clinician enterprise. You will coordinate and schedule clinical visits and procedures, communicating clearly with patients, caregivers, and providers to ensure smooth access and coordination.

The role requires handling high call volume, verifying patient information, and guiding callers on referrals, authorizations, and appointment details while maintaining HIPAA standards and EMR system