Remote Patient Access Scheduler I: Compassionate Scheduling

Fairview Health Services; Saint Paul (MN); Hybrid; USD 25,000 - 30,000; Full time

Job summary

Fairview Health Services is seeking a Patient Access Scheduler to register and schedule patient appointments, direct inquiries to the right services, and help patients navigate our system. The role emphasizes empathy, clear communication, and accurate pre-authorization of insurance.

The position requires at least 2 years in a customer-facing role, with preferred associates and medical terminology training. Training includes a 4-week program with initial onsite days in St.

Qualifications

• 2 years in a direct customer facing sales or service setting.

Responsibilities

• Pre-registering and scheduling patient appointments for assigned services to the appropriate location with appropriate providers in an attentive and courteous manner.
• Directs calls to appropriate area for services not provided in Patient Access Scheduling.
• Receives requests for information and ensures that material is distributed in a timely manner.
• Schedules, admits, and pre-authorizes insurance for all patients in area assigned.
• Acting as the first point of contact for our system, partners with the caller/patient to facilitate an empathetic and compassionate solution, assisting the patient in navigating our complex system.
• Ability to work in a remote environment, maintaining quality and performance expectations in a self-directed manner.

Skills

Customer service

Communication

Education

Associate of Arts

Medical terminology program

Job description

Fairview Health Services is seeking a Patient Access Scheduler to register and schedule patient appointments, direct inquiries to the right services, and help patients navigate our system. The role emphasizes empathy, clear communication, and accurate pre-authorization of insurance.

The position requires at least 2 years in a customer-facing role, with preferred associates and medical terminology training. Training includes a 4-week program with initial onsite days in St.