Remote Patient Access Scheduler

Intermountain Healthcare Inc.; Santa Fe (NM); Remote; USD 27,000 - 35,000; Full time

Job summary

Intermountain Health is seeking a Remote Scheduling Specialist to handle patient scheduling and pre-registration for appointments, outpatient visits, and procedures. The role involves transcribing orders, managing high call volumes, and inputting data with accuracy from a centralized system.

The position requires excellent computer skills, strong customer service etiquette, and the ability to mentor new hires while supporting our mission and values.

Qualifications

• High school diploma or equivalent OR 4 years of revenue cycle experience.
• Minimum of 2 years of revenue cycle experience and/or 2 years of contact center experience.

Responsibilities

• Schedule and pre-register patients for appointments and procedures.
• Transcribe external orders from physicians.
• Handle high call volumes across multiple locations and departments.
• Input patient data accurately into the system.
• Validate patient insurance and explain benefits as needed.
• Manage multiple phone calls, including transferring and conferencing.
• Mentor new hires as needed.
• Promote Intermountain Health's mission and service standards.
• Perform other duties as assigned.

Skills

Customer Service Etiquette

Basic Medical Insurance Knowledge

Intermediate Computer Operating Knowl

Multi-Channel Phone Experience

30+ WPM Typing Speed

Active Listening

Reading Comprehension

Critical Thinking

Active Learning

Complex Problem Solving

Job description

Intermountain Health is seeking a Remote Scheduling Specialist to handle patient scheduling and pre-registration for appointments, outpatient visits, and procedures. The role involves transcribing orders, managing high call volumes, and inputting data with accuracy from a centralized system.

The position requires excellent computer skills, strong customer service etiquette, and the ability to mentor new hires while supporting our mission and values.