Remote Central Scheduler for Patient Access

Intermountain Healthcare Inc.; San Juan (PR); Remote; USD 27.000 - 35.000; Vollzeit

Zusammenfassung

Intermountain Health is seeking a fully remote Scheduler to pre-register patients, handle high call volumes, and input accurate patient information across multiple systems. The role supports appointment logistics, prepares patients with location details, and explains insurance benefits when needed.

Ideal candidates have a high school diploma (or 4 years revenue cycle experience) and at least 2 years in revenue cycle or call center environments.

Qualifikationen

• High school diploma or equivalent OR (4) years of revenue cycle experience.
• Minimum of (2) years of revenue cycle experience and/or (2) years of contact center experience.

Aufgaben

• Utilize multiple systems to perform all scheduling functions as needed.
• Excellent computer skills with the expectation to self-resolve technical issues with minimal assistance
• Providing patients with preparation and location information.
• Correctly collecting and inputting patient data into the system.
• Validating patient insurance and explaining benefits as needed.
• Manage multiple phone calls, including answering, transferring, and conferencing between multiple parties.
• Acting as a mentor for new hires as needed.
• Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.
• Performs other duties as assigned.

Kenntnisse

Customer Service Etiquette

Basic Medical Insurance Knowledge

Intermediate Computer Operating

Multi-Channel Phone Experience

Typing Speed 30+ WPM

Active Listening

Reading Comprehension

Critical Thinking

Active Learning

Complex Problem Solving

Ausbildung

High school diploma or equivalent or 4 years revenue cycle experience

Minimum 2 years revenue cycle or 2 years contact center experience

Jobbeschreibung

Intermountain Health is seeking a fully remote Scheduler to pre-register patients, handle high call volumes, and input accurate patient information across multiple systems. The role supports appointment logistics, prepares patients with location details, and explains insurance benefits when needed.

Ideal candidates have a high school diploma (or 4 years revenue cycle experience) and at least 2 years in revenue cycle or call center environments.