Remote Central Scheduler - Patient Access

Intermountain Healthcare Inc.; Jackson (MS); Remote; USD 26,000 - 34,000; Full time

Job summary

Intermountain Health seeks a Remote Patient Scheduler to pre-register patients for appointments and coordinate outpatient visits. You will handle high call volumes, validate insurance, and input accurate data across multiple systems, ensuring a smooth patient experience.

The role requires strong computer skills, active listening, and the ability to work independently in a fully remote setting while meeting performance metrics and quality standards.

Qualifications

• High school diploma or equivalent OR (4) years of revenue cycle experience.
• Minimum of (2) years of revenue cycle experience and/or (2) years of contact center experience.

Responsibilities

• Utilize multiple systems to perform all scheduling functions as needed.
• Excellent computer skills with the expectation to self-resolve technical issues with minimal assistance
• Providing patients with preparation and location information.
• Correctly collecting and inputting patient data into the system.
• Validating patient insurance and explaining benefits as needed.
• Manage multiple phone calls, including answering, transferring, and conferencing between multiple parties.
• Acting as a mentor for new hires as needed.
• Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.
• Performs other duties as assigned.

Skills

Customer Service Etiquette

Basic Medical Insurance Knowledge

Intermediate Computer Operating Knowl

Multi-Channel Phone Experience

30+ WPM Typing Speed

Active Listening

Reading Comprehension

Critical Thinking

Active Learning

Complex Problem Solving

Education

High school diploma or equivalent OR (4) years of revenue cycle experience.

Minimum of (2) years of revenue cycle experience and/or (2) years of contact center experience.

Job description

Intermountain Health seeks a Remote Patient Scheduler to pre-register patients for appointments and coordinate outpatient visits. You will handle high call volumes, validate insurance, and input accurate data across multiple systems, ensuring a smooth patient experience.

The role requires strong computer skills, active listening, and the ability to work independently in a fully remote setting while meeting performance metrics and quality standards.