Remote Patient Access & Resource Specialist

Valley Medical Center & Clinics; Renton (WA); On-site; USD 31,000 - 52,000; Full time

Job summary

Valley Medical Center & Clinics in Renton, WA is seeking a Patient Resource Representative for remote WA State coverage. The role handles scheduling, pre-registration, insurance verification, estimates, and payments over the phone for multiple clinics, with inbound/outbound call handling.

Requirements include a High School diploma or GED, 2 years in a call center or 1 year in a physician’s office, and strong communication skills. We offer a full-time, 40‑hour workweek with 8:30am–5:00pm hours.

Qualifications

• Excellent communication skills including verbal, written, and listening.
• Excellent customer service skills.
• Ability to multitask across several software programs while handling calls.
• Knowledge of medical terminology and abbreviations is preferred.
• High School Diploma or GED is preferred.

Responsibilities

• Schedule appointments in Epic and coordinate with clinics.
• Conduct pre-registration and insurance verification.
• Provide patient estimates and collect payments over the phone.
• Handle inbound and outbound calls for Primary and Specialty Clinics.
• Support specialized access programs (ACN Hotline, MyChart scheduling).

Skills

Communication

Customer service

Multitasking

Empathy

Education

High School Diploma or GED

Tools

Electronic Medical Records (EMR)

Multi-line phone systems

Windows-based environment

Microsoft Office

Job description

Valley Medical Center & Clinics in Renton, WA is seeking a Patient Resource Representative for remote WA State coverage. The role handles scheduling, pre-registration, insurance verification, estimates, and payments over the phone for multiple clinics, with inbound/outbound call handling.

Requirements include a High School diploma or GED, 2 years in a call center or 1 year in a physician’s office, and strong communication skills. We offer a full-time, 40‑hour workweek with 8:30am–5:00pm hours.