Patient Access & Scheduling Specialist

Valley Medical Center & Clinics; Renton (WA); On-site; USD 46,000 - 77,000; Full time

Job summary

Valley Medical Center & Clinics in Renton, WA is seeking a Patient Access Associate to join the Diabetes Thyroid & Endocrine team. The role covers scheduling, pre-registration, insurance verification, registration, check-in and patient estimates within hospital and clinic services.

The ideal candidate has at least one year of front office experience, strong communication skills and proficiency with EMR systems like EPIC.

Qualifications

• High School graduate or equivalent required.
• Minimum one-year front office experience in a physician office or hospital access department.
• Experience with scheduling, pre-registration, insurance verification, registration, check-in and billing processes.
• Excellent communication and customer service skills.
• Ability to multitask and work in a fast-paced environment.
• Knowledge of medical terminology preferred.

Responsibilities

• Schedule hospital and clinic services and manage patient registrations.
• Verify insurance eligibility and collect patient estimates and payments as needed.
• Handle check-in, scheduling and in-person appointments within department workflows.
• Maintain data accuracy in EMR systems (EPIC) and related software.
• Provide first-call resolution and exceptional customer service at every interaction.

Skills

Communication skills

Customer service

Multitasking

Verbal/written instructions

Education

High School diploma or GED

Tools

EPIC

EMR

Microsoft Office

Job description

Valley Medical Center & Clinics in Renton, WA is seeking a Patient Access Associate to join the Diabetes Thyroid & Endocrine team. The role covers scheduling, pre-registration, insurance verification, registration, check-in and patient estimates within hospital and clinic services.

The ideal candidate has at least one year of front office experience, strong communication skills and proficiency with EMR systems like EPIC.