Patient Access & Engagement Navigator

Agence PROvidence; Orange (CA); Remote; USD 42,000 - 56,000; Full time

Job summary

Providence is seeking a Care Access Liaison within the Patient Engagement Center to provide patient-centered access and navigation across facilities and clinics. You will assist with scheduling, class enrollments, and patient information resources while supporting high-touch engagement with diverse patient needs.

The role requires 2 years of customer service experience (healthcare preferred), plus 2 years of phone-based customer interaction. A 1-year technical support background is preferred.

Qualifications

• 2 years customer service experience, preferably in a healthcare environment.
• 2 years experience interacting with and engaging customers virtually over the phone.
• 1 year technical support experience.

Skills

Customer service

Healthcare experience

Phone support

CRM software

Tools

CRM software

Job description

Providence is seeking a Care Access Liaison within the Patient Engagement Center to provide patient-centered access and navigation across facilities and clinics. You will assist with scheduling, class enrollments, and patient information resources while supporting high-touch engagement with diverse patient needs.

The role requires 2 years of customer service experience (healthcare preferred), plus 2 years of phone-based customer interaction. A 1-year technical support background is preferred.