Remote Patient Access Navigator

Providence Health & Services; Houston (TX); Remote; USD 48,000 - 68,000; Full time

Job summary

The Care Access Liaisons provide patient-centered, coordinated access to the complex network of facilities, institutes, and clinics. They build relationships with current patients and those seeking care, guiding them through scheduling and resources.

As part of Providence's Patient Engagement Center, they offer high-touch assistance, connect patients with physicians, classes, and digital health tools, and serve as an informational entry point into the health system.

Qualifications

• 2 years customer service experience, preferably in a healthcare environment.
• 2 years experience interacting with and engaging customers virtually over the phone.

Responsibilities

• Provide patient-centered, coordinated access to the network of facilities and clinics.
• Foster relationships with patients and those seeking treatment; assist with scheduling and information.

Skills

Customer service

Healthcare experience

Phone support

Virtual engagement

Job description

The Care Access Liaisons provide patient-centered, coordinated access to the complex network of facilities, institutes, and clinics. They build relationships with current patients and those seeking care, guiding them through scheduling and resources.

As part of Providence's Patient Engagement Center, they offer high-touch assistance, connect patients with physicians, classes, and digital health tools, and serve as an informational entry point into the health system.