Remote Care Access Navigator

Providence Health Plan Group; Orange (CA); Hybrid; USD 52,000 - 65,000; Full time

Job summary

Providence Jobs is seeking a Care Access Liaison to support the Patient Engagement Center, helping patients navigate a complex health network, schedule appointments, and access information. You will be part of a high-touch team delivering personalized assistance across Providence St.

Joseph Health regions. The role emphasizes patient-centered service, relationship-building with current and prospective patients, and efficient navigation of the care system with a focus on accessibility and support

Qualifications

• 2 years customer service experience, preferably in a healthcare environment.
• 2 years experience interacting with and engaging customers virtually over the phone.
• 1 year technical support experience preferred.

Skills

Customer service

Healthcare environment

Phone support

Job description

Providence Jobs is seeking a Care Access Liaison to support the Patient Engagement Center, helping patients navigate a complex health network, schedule appointments, and access information. You will be part of a high-touch team delivering personalized assistance across Providence St.

Joseph Health regions. The role emphasizes patient-centered service, relationship-building with current and prospective patients, and efficient navigation of the care system with a focus on accessibility and support