Remote Patient Access Manager - Oncology Navigation

GlaxoSmithKline; Louisville (KY); On-site; USD 65,000 - 90,000; Full time

Job summary

GlaxoSmithKline is seeking a Patient Access Manager to guide providers and patients through coverage, reimbursement, and support solutions across the Oncology portfolio. This field-based role serves as the primary contact for consented patients and caregivers, managing onboarding, access, and ongoing treatment journey steps.

You will educate patients on coverage, financial assistance, and program resources, while coordinating with Specialty Pharmacy, REMS vendors, and Benefits Specialists.

Qualifications

• Bachelor's degree.
• 3+ years of field reimbursement, hub case management, patient experience programs, or related areas.
• Ability to travel up to 20%, including overnights.
• Valid driver's license.

Responsibilities

• Serve as the point of contact for patients, caregivers, and HCP staff with approved oncology care information.
• Educate patients on coverage outcomes, cost-sharing, and financial assistance options.
• Educate provider offices on payer coverage, coding, and payment policies.
• Document interactions in Salesforce Health Cloud and maintain case records.
• Adhere to HIPAA and compliance requirements; ensure privacy and data security.
• Assist enrollment in PAP and other GSK programs.

Skills

Data to Insights

Digital Fluency

Market Access Strategies

Matrix Leadership

Payer Evidence

Pricing Strategies

Scientific Literacy

Education

Bachelor's degree

RN license (BSN)

Tools

Salesforce Health Cloud

CRM systems

Job description

GlaxoSmithKline is seeking a Patient Access Manager to guide providers and patients through coverage, reimbursement, and support solutions across the Oncology portfolio. This field-based role serves as the primary contact for consented patients and caregivers, managing onboarding, access, and ongoing treatment journey steps.

You will educate patients on coverage, financial assistance, and program resources, while coordinating with Specialty Pharmacy, REMS vendors, and Benefits Specialists.