Remote Oncology Patient Access Manager

GlaxoSmithKline; Memphis (TN); Remote; USD 90,000 - 120,000; Full time

Job summary

GlaxoSmithKline seeks a Patient Access Manager to guide providers and patients through coverage, reimbursement, and support solutions within the Oncology portfolio. This field-based role serves as the primary contact for consented patients and caregivers across onboarding and ongoing treatment phases, ensuring compliant, end-to-end access support.

The role emphasizes education on coverage, cost-sharing, and PAP enrollment, with coordination across Specialty Pharmacy, Medical Information, and

Qualifications

• Bachelor's degree.
• 3+ years of experience in field reimbursement, hub case management, patient experience programs, helping patients and providers navigate insurance verification, prior authorization requirements, and access criteria.
• Ability to travel up to 20%, including overnights.
• Valid driver's license.

Responsibilities

• Serve as the point of contact for patients, caregivers, and HCP office staff, providing approved information and education on oncology-specific care, including benefit discussions, product and disease-state per the PI, and program-specific resources.
• Educate patients on coverage outcomes, cost-sharing, and financial assistance options.
• Support patient enrolment in GSK services, including PAP, and guide patients and offices through enrolment requirements, missing information, and consent capture.
• Document interactions and manage cases in Salesforce Health Cloud / CRM in line with program standards.

Skills

Data to Insights

Digital Fluency

Market Access Strategies

Matrix Leadership

Payer Evidence

Pricing Strategies

Scientific Literacy

Education

Bachelor's degree

Advanced degree (MBA, MPH, PharmD)

Tools

Salesforce Health Cloud

CRM platforms

Job description

GlaxoSmithKline seeks a Patient Access Manager to guide providers and patients through coverage, reimbursement, and support solutions within the Oncology portfolio. This field-based role serves as the primary contact for consented patients and caregivers across onboarding and ongoing treatment phases, ensuring compliant, end-to-end access support.

The role emphasizes education on coverage, cost-sharing, and PAP enrollment, with coordination across Specialty Pharmacy, Medical Information, and