Remote Patient Access Manager – Oncology Care & Access

GlaxoSmithKline; New Orleans (LA); Remote; USD 90,000 - 130,000; Full time

Job summary

GlaxoSmithKline is seeking a Patient Access Manager to act as the field-based single point of contact for oncology patients and providers, guiding onboarding, access, and ongoing treatment journey support within the portfolio. You will handle coverage, coding, and payment questions, and assist with PAP enrollment while ensuring compliant documentation.

The role requires travel up to 20%, strong communication and CRM skills, and a proactive approach to resolving access barriers across payer

Qualifications

• Bachelor's degree required; RN license preferred.
• 3+ years in field reimbursement, hub case management, or patient experience programs.
• Willingness to travel up to 20% and a valid driver's license.

Responsibilities

• Serve as the point of contact for patients, caregivers, and HCP staff, educating on oncology care and coverage.
• Support patient enrollment in programs and guide through enrollment requirements.
• Educate patients on coverage outcomes, cost-sharing, and financial assistance options.
• Document interactions in Salesforce Health Cloud and maintain compliance with HIPAA.

Skills

Patient navigation

Reimbursement knowledge

Communication skills

CRM experience

Team collaboration

Education

Bachelor's degree

RN license

Tools

Salesforce Health Cloud

Job description

GlaxoSmithKline is seeking a Patient Access Manager to act as the field-based single point of contact for oncology patients and providers, guiding onboarding, access, and ongoing treatment journey support within the portfolio. You will handle coverage, coding, and payment questions, and assist with PAP enrollment while ensuring compliant documentation.

The role requires travel up to 20%, strong communication and CRM skills, and a proactive approach to resolving access barriers across payer