Remote Patient Access Specialist

Family Care Center; Tennessee; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Retirement plan

Wellness programs

Profit sharing

Job summary

Family Care Center is seeking a remote Patient Access Coordinator to manage outpatient registration for behavioral health services. The role focuses on accurate intake, data documentation, and scheduling with providers based on a matrix and assessments.

Ideal candidates have healthcare customer service experience, familiarity with medical terminology, and proficiency in Microsoft Office. The position emphasizes patient-centered service and collaboration with a diverse team across regions.

Qualifications

• High school diploma or equivalent required.
• Associates degree in Health Administration or related field preferred.
• One year of customer service or call center experience in healthcare preferred.
• Knowledge of medical terminology, medical insurance or medical billing preferred. Proficient with Microsoft Office Suite.

Responsibilities

• Handles a high volume of incoming and outgoing calls and facilitates a positive customer/patient experience.
• Accurately documents patient or client comprehensive demographic and health information into the electronic health record system.
• Handles scheduling of appointments based on intake assessments and provider matrix.
• Engages in outreach activities, which may include responding to emails, follow up calls to patients, payors, military contacts and providers.
• Provides excellent customer service including supporting patients, families, internal and external customers.
• Meets established Patient Access department metrics and quality goals.

Skills

Customer service

Bilingual Spanish/English

Microsoft Office

Medical terminology

Medical billing knowledge

Education

High school diploma or equivalent

Associate degree in Health Administration or related field

Job description

Family Care Center is seeking a remote Patient Access Coordinator to manage outpatient registration for behavioral health services. The role focuses on accurate intake, data documentation, and scheduling with providers based on a matrix and assessments.

Ideal candidates have healthcare customer service experience, familiarity with medical terminology, and proficiency in Microsoft Office. The position emphasizes patient-centered service and collaboration with a diverse team across regions.