Remote Lead, Patient Access & Support

Cardinal Health; Northern (KY); Hybrid; USD 68,000 - 87,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

401k savings plan

Access to wages before pay day

FSAs/HSAs

Short- and long-term disability

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking a Supervisor, Access and Patient Support to lead a 100% remote team delivering patient enrollment, reimbursement and access services. You will oversee both inbound and outbound activities, implement SOPs, and drive performance through coaching and KPI management.

The role requires a bachelor’s degree (or equivalent) and 2–3 years of leadership in a call center, plus strong communication and organizational skills. Flexibility for early/late shifts is expected.

Qualifications

• Bachelor's degree or equivalent work experience.
• 2-3 years proven leadership in a call center or similar environment.
• Strong written and verbal communication and customer service skills.
• Proven leadership, troubleshooting, time management and problem-solving abilities.
• Ability to manage multiple assignments with urgency and prioritize effectively.
• Comfort leading and engaging remote teams; flexibility for shifts.

Responsibilities

• Oversee daily operations for inbound and outbound patient access support teams.
• Maintain development goals and training in a 100% remote setting.
• Create and maintain SOPs, work instructions, and program-specific metrics.
• Review program metrics regularly and report results to leadership.
• Manage workflow to ensure efficient customer service; monitor KPIs.
• Test and approve changes to technology and program business rules.
• Provide coaching and feedback; conduct regular 1x1s with team members.

Skills

Leadership experience

Communication

Customer service

Time management

Remote leadership

Problem solving

Organization

Shift flexibility

Developing others

Education

Bachelor's degree or equivalent

Tools

Workday

Job description

Cardinal Health is seeking a Supervisor, Access and Patient Support to lead a 100% remote team delivering patient enrollment, reimbursement and access services. You will oversee both inbound and outbound activities, implement SOPs, and drive performance through coaching and KPI management.

The role requires a bachelor’s degree (or equivalent) and 2–3 years of leadership in a call center, plus strong communication and organizational skills. Flexibility for early/late shifts is expected.