Remote Senior Coordinator - Patient Access & Support

Cardinal Health; Frankfort (KY); On-site; USD 61,319,731 - 87,681,484; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Health Savings Account (HSA)

401k savings plan

MyFlexPay access before pay day

FSAs

Disability coverage

Work-Life resources

Paid parental leave

Job summary

Cardinal Health Sonexus Access and Patient Support seeks a dedicated professional to be the first contact on inbound calls, enrolling patients, and ensuring accurate documentation in our database. You will assist with understanding payer policies, perform benefit investigations, and guide patients through financial assistance options.

The role emphasizes high-volume, quality-driven patient support with remote full-time work, flexible hours, and access to comprehensive benefits."

Qualifications

• Previous customer service experience is preferred.
• High School diploma or equivalent preferred.
• Patient Support Service experience, preferred.
• Clear knowledge of Medicare (A, B, C, D), Medicaid & Commercial payers policies and guidelines for coverage, preferred.
• Knowledge of DME, MAC practices if preferred.
• Clear understanding of Medical, Supplemental, and pharmacy insurance benefit practices, preferred.
• 1-2 years of Pharmacy and/or Medical Claims billing and Coding work experience
• 1-2 years experience with Prior Authorization and Appeal submissions
• Ability to work with high volume production teams with an emphasis on quality
• Intermediate to advanced computer skills and proficiency in Microsoft Office including Word, Outlook and Excel
• Previous medical experience is preferred
• Adaptable and Flexible, preferred
• Self-Motivated and Dependable, preferred
• Strong ability to problem solve, preferred
• Bilingual is preferred

Responsibilities

• First point of contact on inbound calls and determines needs and handles accordingly.
• Creates and completes accurate applications for enrollment with a sense of urgency.
• Scrutinizes forms and supporting documentation for completeness and to add to the database.
• Conducts outbound correspondence to support patient/program needs.
• Resolve patient's questions and any representative concerns regarding status of requests for assistance.
• Update internal treatment plan statuses and external pharmacy treatment statuses.
• Maintain accurate and detailed notes for every interaction in the database.
• Self-audit intake activities for accuracy and efficiency.
• Make outbound calls to discuss missing information or benefit-related information.
• Notify patients, physicians, and clinics of financial responsibility for services.
• Assess patient’s financial ability to afford therapy and provide guidance to financial assistance programs.
• Follow through on benefit investigations including Prior Authorizations and Appeals.
• Track payer/plan issues and report changes to management.
• Search insurance options and explain programs to patients to select best coverage.
• Handle escalations by region and communicate resolutions.
• Serve as liaison between client sales force and applicable party.
• Mediate disputes to reach positive outcomes.
• Concurrently manage multiple issues to ensure timely resolution.
• Report payer issues by region to the appropriate team.
• Research payer/physician/pharmacy issues to resolve them swiftly.

Skills

Customer service

Medicare/Medicaid knowledge

Communication

Microsoft Office (Outlook, Word)

Problem solving

Bilingual (preferred)

Education

High School diploma or equivalent

Tools

Microsoft Office

Excel

Word

Outlook

Job description

Cardinal Health Sonexus Access and Patient Support seeks a dedicated professional to be the first contact on inbound calls, enrolling patients, and ensuring accurate documentation in our database. You will assist with understanding payer policies, perform benefit investigations, and guide patients through financial assistance options.

The role emphasizes high-volume, quality-driven patient support with remote full-time work, flexible hours, and access to comprehensive benefits."