Remote Patient Access Concierge

Providence Health & Services; Albuquerque (NM); Remote; USD 38,000 - 54,000; Full time

Job summary

Providence Jobs in Albuquerque is seeking a Care Access Liaison to provide patient-centered, coordinated access to the network of facilities, institutes, and clinics. You will guide patients through scheduling, physician navigation, and telephonic support within the Patient Engagement Center.

This role emphasizes building relationships with patients, answering questions, and serving as an entry point and informational resource for the health system, contributing to a high-touch, compassionate

Qualifications

• 2 years customer service experience, preferably in a healthcare environment.
• 2 years experience interacting with and engaging customers virtually over the phone.
• 1 year technical support experience.

Responsibilities

• Provide patient-centered, coordinated access to Providence's facilities and clinics.
• Foster relationships with patients seeking treatment and guide them through scheduling and navigation.
• Serve as entry point and informational resource for patients into the health system.

Skills

Customer service

Healthcare experience

Phone support

Tools

Technical support

Job description

Providence Jobs in Albuquerque is seeking a Care Access Liaison to provide patient-centered, coordinated access to the network of facilities, institutes, and clinics. You will guide patients through scheduling, physician navigation, and telephonic support within the Patient Engagement Center.

This role emphasizes building relationships with patients, answering questions, and serving as an entry point and informational resource for the health system, contributing to a high-touch, compassionate