Remote Partnerships Operations Manager

MinutePay Inc.; USA; Remote; USD 85.000 - 125.000; Vollzeit

Zusammenfassung

Mecka AIMecka AI is building the data infrastructure layer for robotics and embodied AI. We are seeking a Partnership Operations Manager to own onboarding, training, hardware coordination, and partner support across regions.

You will set the standards and tooling yourself and make them repeatable across regions, while coordinating with product, engineering, and finance as needed.

This is a remote, negotiable-contract role with impact on growing partnerships globally.

Qualifikationen

• 3–5+ years in partner or vendor operations, supply or merchant onboarding, business operations, program or project management, or account management.
• Experience launching multiple partner programs across time zones with clear process and follow-up.
• Highly organized and detail-focused, able to manage many partners and tasks at once.
• AI fluency: you use AI tools to pull and analyze data, draft partner communications, and streamline processes.
• Problem solving: practical, calm under pressure, sees problems through to resolution.

Aufgaben

• Deal support: Prepare proposals and agreements from approved templates and keep a record of partner rates, volumes, and terms.
• Onboarding: Set partners up on the platform, issue devices and accounts, and train their teams on capture standards.
• Hardware: Manage device allocation, tracking, replacements, and returns with hardware/logistics teams, and keep inventory records accurate.
• Partner support: Be the first point of contact for partners, manage the support channel to meet SLAs, and route issues to product, engineering, or finance.
• Performance and reporting: Monitor daily performance and quality across partners and maintain scorecards and business reviews.
• Payments: Own partner payments and reconciliation, ensuring hours are approved and paid on time.
• Playbook: Build and improve processes, checklists, and tools as the network grows.

Kenntnisse

Partner operations

Vendor onboarding

Program management

Account management

Data analysis

AI tools

Tools

CRM platforms

Data dashboards

Jobbeschreibung

Mecka AIMecka AI is building the data infrastructure layer for robotics and embodied AI. We are seeking a Partnership Operations Manager to own onboarding, training, hardware coordination, and partner support across regions.

You will set the standards and tooling yourself and make them repeatable across regions, while coordinating with product, engineering, and finance as needed.

This is a remote, negotiable-contract role with impact on growing partnerships globally.