Partner Operations Manager

MinutePay Inc.; USA; Remote; USD 85.000 - 125.000; Vollzeit

Zusammenfassung

Mecka AIMecka AI is building the data infrastructure layer for robotics and embodied AI. We are seeking a Partnership Operations Manager to own onboarding, training, hardware coordination, and partner support across regions.

You will set the standards and tooling yourself and make them repeatable across regions, while coordinating with product, engineering, and finance as needed.

This is a remote, negotiable-contract role with impact on growing partnerships globally.

Qualifikationen

• 3–5+ years in partner or vendor operations, supply or merchant onboarding, business operations, program or project management, or account management.
• Experience launching multiple partner programs across time zones with clear process and follow-up.
• Highly organized and detail-focused, able to manage many partners and tasks at once.
• AI fluency: you use AI tools to pull and analyze data, draft partner communications, and streamline processes.
• Problem solving: practical, calm under pressure, sees problems through to resolution.

Aufgaben

• Deal support: Prepare proposals and agreements from approved templates and keep a record of partner rates, volumes, and terms.
• Onboarding: Set partners up on the platform, issue devices and accounts, and train their teams on capture standards.
• Hardware: Manage device allocation, tracking, replacements, and returns with hardware/logistics teams, and keep inventory records accurate.
• Partner support: Be the first point of contact for partners, manage the support channel to meet SLAs, and route issues to product, engineering, or finance.
• Performance and reporting: Monitor daily performance and quality across partners and maintain scorecards and business reviews.
• Payments: Own partner payments and reconciliation, ensuring hours are approved and paid on time.
• Playbook: Build and improve processes, checklists, and tools as the network grows.

Kenntnisse

Partner operations

Vendor onboarding

Program management

Account management

Data analysis

AI tools

Tools

CRM platforms

Data dashboards

Jobbeschreibung

Remote Contract Negotiable Posted on November 1, 2026 Expires on December 4, 2026

Job Description

About Mecka AIMecka AI is building the data infrastructure layer for robotics and embodied AI.

We design and operate global systems for data capture, data labeling, and hardware-enabled workflows used by leading AI labs and robotics companies to train and validate humanoid and embodied AI systems.

We work closely with frontier robotics teams to bridge real-world data, simulation, learning-based systems, and deployed hardware.

About the Role

Signing a capture partner is the start of the work. Getting that partner to steady, high-quality output takes onboarding, training, hardware, support, and reporting, and every step has to run on time.

As Partnership Operations Manager, you will own that path for our regional partnership leads so they can focus on finding and signing partners. This is a new function, so you will set the standards and tooling yourself and make them repeatable across regions.

What You Will Do

Deal support: Prepare proposals and agreements from approved templates and keep a clean record of every partnerâs rates, volumes, and term dates.

Onboarding: Set partners up on the platform, issue devices and accounts, and train their teams on capture standards so they reach full output quickly.

Hardware: Manage device allocation, tracking, replacements, and returns with our hardware and logistics teams, and keep inventory records accurate.

Partner support: Be the first point of contact for partners, and run the support channel to clear service levels. Resolve problems yourself or route them to product, engineering, or finance before capture is disrupted, and pass on what partners need from the platform and devices.

Performance and reporting: Monitor daily performance and quality across partners, including recorded, approved, and deliverable hours, recording counts, and QA rejection rates. Act when numbers slip, and raise anything commercial with the partnerâs regional lead. Keep scorecards, business reviews, and the data behind them current.

Payments: Own partner payments and reconciliation, making sure hours are approved correctly and paid accurately and on time.

Playbook: Build and improve the processes, checklists, and tools that keep partner operations running as the network grows.

What You Bring

Experience: 3 to 5+ years in partner or vendor operations, supply or merchant onboarding, business operations, program or project management, or account management, ideally at a high-growth marketplace, delivery, or BPO company.

Execution: A record of running many partner launches at once across time zones, with clear process and tight follow-up.

Organization: Highly organized and detail-focused, able to manage many partners and tasks at once without letting things slip.

AI fluency: You use AI tools in your day-to-day work to pull and analyze data, draft partner communications, and streamline your own processes.

Problem solving: A practical problem-solver who stays calm under pressure and sees problems through to