Remote Partner Success & Strategy Specialist

Hyland; United States; Remote; USD 73,000 - 82,000; Full time

Job summary

Hyland is seeking a Partner Support Associate to provide advanced support to global partners, manage complex relationships, and drive strategic initiatives. This remote role partners with the Partner Business Managers and cross-functional teams to ensure partner success.

You will lead business planning, reviews, and reporting, maintain accurate partner data in CRM/PRM, and mentor junior colleagues. The ideal candidate has 4–6 years in partner or channel support, excellent communication, and

Qualifications

• Bachelors degree or equivalent experience in a relevant field.
• 4–6 years of partner or channel support, sales support, or customer account support experience.
• Excellent oral and written communication skills.
• Strong organizational and analytical skills.
• Ability to travel up to 20%

Responsibilities

• Provide strategic territory support to Partner Business Managers and their partners — owning and strengthening relationships with an assigned portfolio of authorized partners, including developing and executing joint business plans.
• Collaborate cross-functionally with Revenue Operations, Finance, Legal, Marketing, and Enablement.
• Take ownership of escalated issues from assigned PBMs and partners — ensuring timely resolutions.
• Lead annual Partner Business Planning, Quarterly Partner Reviews, and Monthly Partner Reporting.
• Maintain and optimize partner data in CRM/PRM and partner management systems.
• Mentor and guide junior team members.

Skills

Partner management

Relationship building

Data analysis

Cross-functional collaboration

Communication

Education

Bachelor's degree or equivalent experience

Tools

CRM/PRM systems

Job description

Hyland is seeking a Partner Support Associate to provide advanced support to global partners, manage complex relationships, and drive strategic initiatives. This remote role partners with the Partner Business Managers and cross-functional teams to ensure partner success.

You will lead business planning, reviews, and reporting, maintain accurate partner data in CRM/PRM, and mentor junior colleagues. The ideal candidate has 4–6 years in partner or channel support, excellent communication, and