Partner Program Lead — Transformation & Enablement

Hyland; United States; Remote; USD 110,000 - 165,000; Full time

Job summary

Hyland is seeking a Lead Partner Program Manager to drive the global partner enablement and onboarding, coordinating across internal teams and partners in a remote-capable role.

You will develop training, certifications, and processes, use CRM tools to turn data into insights, and mentor others while guiding program updates to support growth.

This role requires strong project leadership, change management, and the ability to build trusted advisor relationships across partner ecosystems.

Qualifications

• Bachelor's degree or significant equivalent experience in program management or business development.
• Experience with partner programs and customer engagement via partners.
• Strong analytical and data-driven decision making using CRM data.
• Excellent communication and stakeholder management skills.

Responsibilities

• Define the structure of a partner enablement program including onboarding, training, and certifications.
• Lead the development of partner communication and feedback loops; manage inquiries and improvements.
• Collaborate with internal partner teams to operationalize program benefits and drive complex projects.
• Use CRM data to track initiatives and generate actionable insights for decision making.
• Act as a trusted advisor to potential partners and mentor team members during program updates.

Skills

Program management

Cross-functional collaboration

Analytical skills

Change management

Education

Bachelor's degree or significant equivalent experience

Tools

CRM tools

MS Project

Monday

Job description

Hyland is seeking a Lead Partner Program Manager to drive the global partner enablement and onboarding, coordinating across internal teams and partners in a remote-capable role.

You will develop training, certifications, and processes, use CRM tools to turn data into insights, and mentor others while guiding program updates to support growth.

This role requires strong project leadership, change management, and the ability to build trusted advisor relationships across partner ecosystems.