Remote Partner Programs Lead — Transformation & Innovation

OhioX; Northern (KY); Hybrid; USD 138,000 - 159,000; Full time

Job summary

Hyland is seeking a Lead Partner Program Manager to support onboarding, enablement, and change management across a global partner ecosystem. You will drive program adoption, track performance, and collaborate with cross-functional teams to maximize value for partners and the company.

The role emphasizes analytics, CRM usage, and stakeholder engagement, with up to 25% travel. Remote work arrangement in the U.S. supports a flexible, results-driven environment.

Qualifications

• Bachelor’s degree or significant equivalent experience in program/project management.
• Experience with partner programs and engaging with customers through partners.
• Excellent analytical skills to convert data into actionable insights using CRM.
• Strong presentation and communication skills; travel up to 25%.

Responsibilities

• Define the structure and components of a partner enablement program including onboarding and training.
• Lead the development of systems for ongoing partner communication and feedback loops.
• Collaborate with internal partner teams to operationalize program benefits and manage complex projects.
• Leverage CRM to track partner data and derive actionable insights for decision-making.
• Mentor and coach team members and support change management during program launches.

Skills

Program management

Project coordination

CRM analytics

Data-driven decisions

Communication skills

Travel up to 25%

Education

Bachelor’s degree or significant equivalent experience

Tools

MS Project

Monday

CRM Tools

Job description

Hyland is seeking a Lead Partner Program Manager to support onboarding, enablement, and change management across a global partner ecosystem. You will drive program adoption, track performance, and collaborate with cross-functional teams to maximize value for partners and the company.

The role emphasizes analytics, CRM usage, and stakeholder engagement, with up to 25% travel. Remote work arrangement in the U.S. supports a flexible, results-driven environment.